Delivery & Returns

FREE Delivery

• Minimum invoice value for FREE delivery for most parts of England and Wales is £650 + VAT. Orders below £600 + VAT are subject to a Delivery Charge from £65 +VAT.

• Minimum invoice value for FREE delivery within the M25 is £400 + VAT. Orders below £350 + VAT are subject to a Delivery Charge from £40 + VAT.

• Minimum invoice value for FREE delivery for Scottish Highlands is £950 + VAT. Orders below £1000 + VAT are subject to a Delivery Charge from £95 + VAT.

• Minimum invoice value for FREE delivery for Northern Ireland is £1200 + VAT.Orders below £1000 + VAT are subject to a Delivery Charge from £120 + VAT.

• Minimum invoice value for FREE delivery for Eire is £1400 + VAT. Orders below £1000 + VAT are subject to a Delivery Charge from £140 + VAT

Delivery & Lead Times

• We aim to despatch orders within 3-5 working days. A more accurate lead time will be given per product and confirmed once the order is placed.
• Customers must have good access for large vehicles close to the delivery point.
• Drivers are unaccompanied and will require assistance with unloading large products and loose cartons.
• Drivers will deliver to shop or warehouse ground floor level area only. They will not carry product up or down stairs.
• Drivers do not unpack pallets.
• All pallet deliveries must be signed for & name printed clearly.
• Any visible damage to the pallet must be noted on the delivery note and the seller to be advised within 24hrs by phone then confirm in writing by email or fax within 48 hrs. Photographs to verify the damage must be supplied.
• Any dates or times quoted by the seller for delivery of goods are intended to be an estimate and the seller will not accept any liability if the dates or times are not met for any reason.

Damages, Returns & Cancellations

We make every effort to ensure all our products reach our customers in perfect condition. Please Note: - A large proportion of our products are handmade & hand finished so certain imperfections and variances must be accepted. But if you wish to return a product to us the following procedures and conditions apply:-

Before returning a product:

• First contact us at Britannia Mirrors Ltd by Telephone, Email, Fax or Post within 5 working days of receipt of the product/order.
• Quote the delivery or invoice number, date, product code and quantities etc.
• Give a brief description of the damage or fault(s) or reason why you wish to return the product.
• Photographic evidence must be supplied.
• Confirm that the product is in its original packaging, unused and stored in a safe place ready for collection on your next delivery or when a van is next in your area.
• You will be advised of approximate collection date. We reserve the right to change the collection date without prior notice.

A collection & Credit may not be given:

• If the products’ original packaging has been discarded.
• If there is evidence that the product has been used, misused or abused.
• If the product (a mirror) has not been hung in accordance to instructions supplied and / or by a competent trade’s person.
• If the product has been modified in any way.
• If the product returned has more damage than what was originally detailed in customers’ notification. 

Refunds & Credit Notes

• As trade suppliers we do not give refunds; we issue credit notes only.
• Refunds will only be made, after every effort has been made by Britannia Mirrors Ltd to repair, replace, exchange or substitute any faulty or damaged product returned by the customer.
• Refunds or credit notes will only be issued once the goods have been received back at our warehouse and have been inspected.
• Collection and restocking charges will be deducted from credits or refunds for products returned unwanted and/or un-used.
• Any refund will be made in the same manner as payment was made. I.e .by Credit Card or by payment Online or by Cheque. We do not make Cash refunds.
• Please Note:-Refunds and credits notes are limited to the invoiced value of the product(s) only. We do not refund delivery or freight charges; insurance or any surcharges applied etc